FAQ

SHIPPING 

How will I know my order has been received?

You will receive an email from us confirming the order.

How will I know my order has shipped?

We strive to process orders as quickly as possibly. Orders for in-stock pieces placed Monday through Friday should ship within 48 hours. You will receive an email when item has shipped. We ship by USPS priority mail with delivery confirmation. You should receive your package within 2-3 days to most U.S. locations. If you have not received your package, contact us at  info@adlergrier.com or 1-888-441-9997 and we will track it.

How much do you charge to ship?

-Standard shipping and handling costs within the U.S. is $6.95. Orders are sent Priority by USPS with delivery confirmation and should be received within 2-3 days to most U.S. locations. 

-Expediated/overnight shipping within most of the Continental U.S. is $26.50. Prices, however, may vary depending on shipping location. 

Do you ship outside of the United States?

At this time, we do not have international shipping as an available option on our website but if you would like to request to send a package overseas, we can certainly do so for an additional cost. Please contact us at info@adlergrier.com or call 1-888-441-9997 to arrange.

How can I track my order?

We will have tracking information on file. Please email us at info@adlergrier.com or call 1-888-441-9997 and we can provide you with the tracking information.

What if I would like to change my order after it has been placed?

Once an order is placed, it will get processed quickly and cannot be changed. If you would like to add, remove or change your order, please call us at 1-888-441-9997 and we will do our best to amend the order before it ships.

Can I ship to an address that is different than my billing address? 

Of course. Separate fields are provided in the shipping section of the order process. 

What if an item is sold out? 

If an item is sold out, you can provide your email address so we can alert you when it is available. However, we can make it for you so please contact us by email, info@adlergrier.com or call us, 1-888-441-9997. 

 

RETURNS

We hope these are few and far between, but we understand that what you choose may not work either for yourself or for someone else. We want to make this process as easy as possible.

Please send all Returns & Exchanges to:

Adler Grier Returns

3 Old West Point Rd East

Garrison, NY 10524

 

Return Policy:

-Complete the return form with the piece. 

-Upon receipt of the returned piece with requisite form, a full refund will be issued within 14 business days.

-A full merchandise credit will be honored for 30 days.

-If you are exchanging, please provide description for each new piece you would like to replace.  

-If the total value of your exchange is less than the value of the returned piece(s), we will refund you the difference.  Please include your contact information so we can contact you for refund information. 

-If the total value of your exchange is greater than the value of the returned piece(s), please include your contact information so we can contact you regarding payment.

-Items must be shipped back to us by USPS Priority mail (delivery confirmation included), UPS or Fedex.

-Please hold onto tracking number so that you can track your shipment.

 

What if package is not received and I lost my tracking number?

While we sympathize with this frustrating situation, we will not be able to help you locate the package.  Please put tracking information in a safe place!

What if there is a product flaw with my piece?

First, we apologize with any problems you found with the item. Please contact us at  info@adlergrier.com or 1-888-441-9997 and we will do our best to replace the piece immediately upon receipt of the return. We will reimburse you for shipping costs. Please send back to us either by USPS priority mail (delivery confirmation included), UPS or Fedex.

Can I return/exchange a customized piece?

Unfortunately, we cannot re-stock a custom-made piece and therefore cannot accept returns or exchanges.

What if I need to exchange a piece in a hurry?

If you need a different piece quickly for a special occasion or gift, please call us at 1-888-441-9997 and we will do our best to get your new piece out to you as quickly as possible!  If expediated shipping is required, we will have to charge this additional shipping cost.    

 

GIFT CARDS:

All gift cards are final and are not eligible for returns. 

 

SIZING

-Most of our pieces come in a standard size and length – bracelet (7.5”) and necklace (16”). If you require a larger bracelet or a necklace in a shorter or longer length than our standard, please contact us to place a custom order.  Pricing may vary according to length. 

-Where possible, we illustrate with a piece an additional picture of available bead sizes to help you decide the best size for you. 

-When in doubt, call us, 1-888-441-9997! We are happy to help!